1. How do you ship your orders?
The shipping courier will depend on where the order will be sent to. We will be using a variety of couriers to service your order.
2. Where do you ship your items to?
We can ship almost anywhere in the country.
3. What are your shipping rates?
Shipping rates vary depending on the number of items as well as the shipping location. You can view the shipping cost when you view your Shopping Bag.
4. How long will it take for my order to arrive?
Your order will arrive depending on your shipping location and the items you ordered. Ordinarily, orders will arrive between 5-7 business days withing Metro Manila and to 5-10 business days in provincial areas.
5. How do I track my order?
We will be providing you with a tracking number once your order is shipped. You can use this number to track your order via the courier's website.
6. Free shipping?
From time to time, originalpenguin.com.ph web store runs free shipping promotions. To be notified by email, simply sign up to the originalpenguin.com.ph Newsletter. Please note that free shipping promotions will be applied to your order on the payment page.